When you are hiring a furniture removalist company, you must remember that you are handing over all your household items for them to handle and move. Therefore, you need to ensure that they have a good reputation and that you can really trust them. You need to ask the following questions to your removal company before hiring their services.
1. What is the experience that you have in this field?
It is essential for you to know whether the company has sufficient experience of moving your furniture and valuable belongings safe manner, and also be aware of various issues that may come up while moving from one city to another city.
2. Do you also offer storing service?
Any reliable removalists in Melbourne usually include storing services too. However, it is essential to know, if the company has necessary manpower and space for a storage facility. If the moving company does not offer its own storage facility, ask if they partner with anyone and can make a recommendation.
3. How will you ensure the protection of my valuables?
This is a very important question that you must ask the removalist company. You should also know whether your items will be insured by them. If they are not, ask who they can recommend for insurance, and what course of action will be taken if anything is damaged.
4. How will you keep my home protected while packing?
You will surrender all your valuable item at their disposal, for the packing at your home. Therefore, you need to know how your items will remain safe with them, including other valuable items in your home.
5. How much time will they charge to reach a destination?
You must know this as you should be available in your new house when the moving company arrives with their transport carrying your items.
6. How will you address any complaints that may arise?
In case due to any unfortunate reason, there may be something wrong during the transportation. You must know how your complaint will be addressed and how the company will be responsible to compensate you for your losses.
7. What is your expectation from me before the move?
This is an essential question to ask, as removal company will expect that you are not carrying any dangerous or inflammable item, which may create a problem on the way. The moving company may ask you to remove those items or mark them so that they can be transported through different means.
8. How will you communicate with me?
There should be a proper way to communicate with you with the moving company at a new location.